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Date: 1999-02-06
E-Trade: Wenn Broker weinen-.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- der Online-Brokerfirma E-Trade in die Knie ging. Erboste Kunden blieben auf ihren Aktien sitzen, das Servicetelefon funktionierte so gut wie hierzulande die Telefonauskunft der Post. Der Kongress hat mit Untersuchungen begonnen, ob im elektronischen Börsenhandel das Wort "Konsumentenschutz" eine unbekannte Grösse ist -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- Kora McNaughton February 5, 1999, 2:40 p.m. PT ... E*Trade believed it had fixed the problem by 1 p.m. ET on Wednesday, but at 12:20 p.m. today, the trading function was again inaccessible to users. The service went back up around 12:50 p.m. Today's outage was an aftershock of the malfunction that affected the site on Wednesday and Thursday, the result of a software change gone awry, the company said. "We're monitoring it very, very closely, and we were able to resolve it fairly quickly," said Judy Balint, E*Trade's president and chief operating officer. Shares of E*Trade fell with stocks of similar companies as the Nasdaq dropped more than 35 points. ... Balint said today's interruption did not have a great impact on user volume, which is usually heavy in the morning but lightens up around lunchtime. E*Trade executed more than 300,000 trades this week, compared with an average volume of 200,000 per week last quarter, she said. But some who were unable to get through to their E*Trade accounts said they aren't willing to take any more chances. Mike Lydon of Mountain View, California, said his emails to a special customer service address had gone unanswered for 2 days. "I opened a Schwab account yesterday and it's working great so far," Lydon said. "It might cost a little more to trade but it's worth it when you have your money on the line." Later, Lydon called E*Trade to close his account altogether, only to be asked to stay on hold for at least 30 minutes. ... This was the third day of problems on E*Trade, the third largest online broker with more than 676,000 active accounts. On Wednesday and Thursday, a software upgrade that malfunctioned caused the brokerage's trading capabilities to go dead for a period of time, the company said. Service was restored to most account holders by the end of the trading session on Thursday. ... But for some account holders, the reason for the service interruption was irrelevant. "I am done with E*Trade now. I will shop around for a better broker even if it is more expensive," said Rauf Adil, who trades heavily in Internet stocks. Regulators are also taking a closer look at online trading. The New York attorney general has begun an investigation of the industry after receiving "dozens of complaints" in the past month from consumers about delays in processing trades and Web site crashes. The New York State Law Department has sent letters to several online brokerages asking that they provide documents, reports, and other information regarding their services. The goal is to develop safety precautions to protect investors, who have complained about money lost because of poor service. ..... E*Trade has is considering whether to compensate account holders for delayed or missed trades. "We try very hard to take a look at it on a customer by customer basis," said Balint. "We believe in doing the right thing by our customers." Full text http://www.news.com/News/Item/0%2C4%2C31958%2C00.html?dd.ne.tx.ts2.0205 -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- - -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- edited by Harkank published on: 1999-02-06 comments to office@quintessenz.at subscribe Newsletter - -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- -.-. --.- 
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